Privacy Policy for PS (Packaged Sustainable)

1. Introduction

Packaged Sustainable, LLC ("PS," "we," "us," or "our") operates packagedsustainable.com (the "Platform"). This Privacy Policy explains how we collect, use, and protect your information.

By using the Platform, you agree to this Privacy Policy.

2. Information We Collect

(a) Information You Provide

• Name, email, phone number, company name
• Packaging requirements and specifications
• Inquiry details (quantities, timelines, budget)
• Reviews and feedback about suppliers
• Payment information (for paid services, processed by third-party processors)

(b) Automatically Collected Information

• Usage data (pages viewed, links clicked, time on site)
• Device information (IP address, browser type, operating system)
• Location (general geographic area based on IP address)

(c) Cookies and Tracking

We use cookies and similar tracking technologies to improve the Platform and analyze usage.

Types of Cookies:

Essential Cookies: Required for Platform functionality (security, sessions). These do not require consent.

Analytics Cookies: Help us understand how visitors use the Platform, including page views, session duration, user behavior, and traffic sources. These cookies require your consent.

Managing Cookies:

You can control cookie preferences through:

• The cookie consent banner when you first visit the Platform
• The "Cookie Settings" link in the website footer
• Your browser settings

Cookie Duration:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Stored for up to 2 years

Third-Party Analytics:

We use third-party analytics services that may set their own cookies. These services are governed by their respective privacy policies. You can opt out of analytics tracking through our cookie consent banner or your browser settings.

3. How We Use Your Information

We use your information to:

• Connect you with relevant packaging suppliers
• Route and manage inquiries
• Improve the Platform and user experience
• Send service updates and confirmations
• Send optional newsletters (you can unsubscribe anytime)
• Analyze usage and conduct research
• Comply with legal obligations

4. How We Share Your Information

(a) With Suppliers

When you submit an inquiry, we share your information with relevant suppliers so they can respond to your packaging needs. This includes your name, contact information, and inquiry details.

Your inquiry may be shared with:

• The supplier whose profile you contacted
• Multiple suppliers (for general inquiries)
• Alternative suppliers (if the first supplier doesn't respond within 48 hours)

By submitting an inquiry, you consent to this sharing.

(b) Service Providers

We share information with providers who help us operate the Platform:

• Web hosting and infrastructure
• Email services
• Analytics and user experience tools
• Payment processors

(c) Legal Requirements

We may disclose information when required by law or to:

• Respond to legal requests (subpoenas, court orders)
• Protect our legal rights
• Prevent fraud or security threats

(d) Business Transfers

If PS is acquired or merged, your information may be transferred. We will notify you of any such change.

(e) Aggregated Data

We may share anonymized, aggregated data that cannot identify you (industry statistics, usage trends).

5. Your Rights

(a) Access and Correction

Request access to or correction of your information by contacting hello@packagedsustainable.com.

(b) Deletion

Request deletion of your information (subject to legal exceptions).

(c) Opt-Out of Emails

Click "unsubscribe" in any marketing email or contact hello@packagedsustainable.com.

(d) Cookie Preferences

Manage cookie preferences through the cookie consent banner or "Cookie Settings" link in the footer.

(e) California Residents (CCPA)

California residents have the right to:

• Know what information we collect and how we use it
• Request deletion of your information
• Opt out of "sale" of information (we don't sell your information)

Contact hello@packagedsustainable.com to exercise these rights.

(f) European Residents (GDPR)

If you're in the EU/UK, you have rights to:

• Access, correct, or delete your data
• Object to processing or request restrictions
• Data portability
• Withdraw consent
• Lodge complaints with your data protection authority

Contact hello@packagedsustainable.com to exercise these rights.

6. Data Security

We use reasonable security measures to protect your information, including encryption and access controls. However, no system is 100% secure.

7. Data Retention

We retain information as long as needed to provide services, typically:

• Inquiry data: 3 years
• Account data: Until you request deletion
• Legal compliance data: As required by law

8. Children's Privacy

The Platform is not for anyone under 18. We don't knowingly collect information from children under 18.

9. Third-Party Links

The Platform may link to supplier websites and other third-party sites. This Privacy Policy doesn't apply to those sites. Review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy. We'll post changes here with a new date and notify you of material changes.

11. Contact Us

Questions about privacy? Contact us:

Packaged Sustainable, LLC
Email: hello@packagedsustainable.com
Website: https://www.packagedsustainable.com